Privacy Policy

Information We Collect

Personal Information You Provide

When you enquire about our programs, register for courses, or contact us, we collect information you voluntarily share. This typically includes your name, email address, phone number, and details about your business interests or educational background.

During enrolment, we may collect additional information such as your postal address, date of birth, previous education history, and payment details. We only ask for information that's relevant to delivering our services or meeting legal requirements.

Information Collected Automatically

Our website collects certain technical information automatically when you visit. This includes your IP address, browser type, device information, pages visited, and how you interact with our site. We use this data to improve site performance and understand how visitors use our resources.

How We Use Your Information

We use your personal information for specific, legitimate purposes related to our educational services. We don't use your data for unrelated purposes without your explicit consent.

• Processing your enrolment and managing your participation in our programs
• Communicating about course schedules, materials, and program updates
• Providing student support and responding to your enquiries
• Processing payments and managing refunds or financial arrangements
• Maintaining educational records and issuing certificates or credentials
• Improving our courses based on feedback and learning outcomes
• Meeting legal obligations, including financial reporting and educational standards
• Sending relevant information about upcoming programs if you've opted in

Sharing Your Information

We don't sell or rent your personal information to third parties. We only share your data when necessary to deliver our services or meet legal requirements.

Service Providers

We work with trusted service providers who help us operate our programs. These might include payment processors, cloud hosting services, email platforms, and learning management systems. All service providers are contractually required to protect your data and only use it for specified purposes.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. This includes cooperating with law enforcement or regulatory authorities when legally obligated to do so.

Business Transfers

If bravionsera is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'd notify you before your information becomes subject to a different privacy policy.

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• Encryption of sensitive data during transmission using industry-standard protocols
• Secure storage systems with access controls and regular security updates
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates to our systems
• Staff training on privacy obligations and data handling procedures
• Secure payment processing through certified payment service providers

While we take data security seriously, no system is completely secure. We can't guarantee absolute security of information transmitted over the internet. You're responsible for maintaining the confidentiality of your account credentials.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and provide clear processes for exercising them.

1. Access Your Information: You can request a copy of the personal information we hold about you. We'll provide this within a reasonable timeframe, usually within 30 days.
2. Correct Inaccurate Data: If your information is incorrect or outdated, you can ask us to update it. We'll make reasonable efforts to correct any inaccuracies.
3. Request Deletion: You can ask us to delete your personal information in certain circumstances. We'll comply unless we have a legal obligation to retain the data.
4. Object to Processing: You can object to how we use your data for specific purposes, particularly for direct marketing.
5. Withdraw Consent: If we're processing your data based on consent, you can withdraw that consent at any time.
6. Lodge a Complaint: If you're unhappy with how we've handled your information, you can complain to the Office of the Australian Information Commissioner.

Data Retention

We keep your personal information only as long as necessary for the purposes we collected it. Retention periods vary depending on the type of information and legal requirements.

Educational records, including enrolment details and course completion data, are typically retained for seven years after course completion. This meets our legal obligations and allows us to verify credentials or provide transcript copies if you need them later.

Financial records are retained for seven years to comply with Australian tax law. Marketing contact information is kept until you unsubscribe or request deletion. Technical logs and analytics data are typically retained for 12-24 months.

When we no longer need your information, we securely delete or anonymise it so you can't be identified from it.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and understand how visitors use our site. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, including security features and access to enrolled programs.
• Performance Cookies: Help us understand how visitors interact with our site so we can improve it.
• Functional Cookies: Remember your preferences and choices to personalise your experience.
• Analytics Cookies: Provide statistics about site usage, helping us improve our content and services.

You can control cookies through your browser settings. Blocking certain cookies may affect site functionality or your ability to access some features.

Third-Party Links

Our website may contain links to external sites or resources. We're not responsible for the privacy practices of third-party websites. When you leave our site, we encourage you to review the privacy policy of any site you visit.

If we embed content from third-party services, like video platforms or social media, those services may collect data about your interaction with that content. These third parties have their own privacy policies governing their use of your information.

Children's Privacy

Our programs are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18. If you're under 18 and interested in our programs, please have a parent or guardian contact us on your behalf.

If we discover we've inadvertently collected information from someone under 18, we'll delete that information promptly.

International Data Transfers

Your information is primarily stored and processed within Australia. Some of our service providers may store or process data on servers located overseas, including in the United States or Europe.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using service providers who comply with recognised privacy frameworks or have contractual obligations to protect your data according to standards comparable to Australian privacy law.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify current students via email and post a notice on our website.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy occasionally to stay informed about how we protect your information.

Your continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can contact us to discuss your concerns or discontinue using our services.